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Which trait most clearly separates an AI agent from a single LLM invocation?

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beginner 25 min

Introduction to Agentic Engineering

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Place these in evolutionary order: LLMs → ? → ? → ?

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A team is deciding whether to build a fixed AI workflow or a full agent for a customer support system. The queries are mostly predictable (order status, returns) but occasionally require multi-step reasoning (complex billing disputes). Which approach best balances simplicity and flexibility?

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