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What is the core architectural distinction between a deterministic workflow and an autonomous agent loop?

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intermediate 45 min

Day 9: Choose a Workflow Before an Agent Loop

Choose a Workflow Before an Agent Loop

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Examine the state machine snippet below. Why is routine IT helpdesk ticket triage best implemented as this deterministic sequence rather than a free-form agent loop?

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A team is debating whether to use an autonomous agent loop or a deterministic workflow for Tier-1 IT password and VPN triage. Which trade-off analysis correctly reflects the Day 9 architectural guidance?

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