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In the Helpdesk Copilot architecture, what category of operations should the application API expose to client applications?

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intermediate 45 min

Day 14: Shape the Application API and Service Boundaries

Shape the Application API and Service Boundaries

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Review the following application service contracts. What architectural benefit is gained by defining ModelClient as an interface rather than importing an Anthropic SDK instance directly into DraftService?

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An early prototype implemented ticket authorization, vector search, prompt assembly, Claude API streaming, and citation validation inside a single monolithic route handler. Why must this design be refactored into layered service boundaries before production rollout?

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