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During discovery interviews with Northstar Logistics dispatchers, why does an FDE prioritize reconstructing a specific recent shipment exception (such as NS-1048) over asking general questions about desired AI features?

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beginner 45 min

Day 2: Run Customer Discovery Interviews

Run Customer Discovery Interviews

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An FDE formalizes discovery findings into the structured hypothesis type below. What is the primary engineering purpose of the disconfirmingEvidence field?

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During an interview playback, lead dispatcher Maya corrects the FDE: 'We do not just wait on carrier portals; we hold customer messages until a supervisor confirms whether an account is on a critical delivery SLA.' How should the FDE update the problem hypothesis and pilot design?

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