All Lessons
During discovery interviews with Northstar Logistics dispatchers, why does an FDE prioritize reconstructing a specific recent shipment exception (such as NS-1048) over asking general questions about desired AI features?
1 / 1
beginner 45 min
Day 2: Run Customer Discovery Interviews
Run Customer Discovery Interviews
Based on Anthropic Claude documentation and the CCA-F exam blueprint. Updated August 2026.
Loading lesson content...
An FDE formalizes discovery findings into the structured hypothesis type below. What is the primary engineering purpose of the disconfirmingEvidence field?
1 / 1
During an interview playback, lead dispatcher Maya corrects the FDE: 'We do not just wait on carrier portals; we hold customer messages until a supervisor confirms whether an account is on a critical delivery SLA.' How should the FDE update the problem hypothesis and pilot design?
1 / 1