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In an enterprise customer validation workshop for Northstar Logistics' AI exception desk, what is the primary operational role of the Forward Deployed Engineer during scenario execution?

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advanced 45 min

Day 21: Run a Customer Validation Workshop

Run a Customer Validation Workshop

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During the Northstar Logistics validation workshop, testing reveals that the AI drafted an unauthorized $500 detention fee waiver on a hazardous material curfew violation. Based on the PilotGatekeeper logic above and the agreed Defect Severity Matrix, how must this defect be classified, and what is the pilot gate outcome if dispatcher confidence is 0.85?

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Northstar's validation workshop concludes with zero Severity 1 defects. However, dispatchers logged two Severity 2 defects: missing dwell alerts on refrigerated freight summaries, and API latency reaching 16 seconds on complex EDI strings. Frontline dispatcher confidence is 78 percent. The Vice President of Operations wants to launch the full Midwest pilot immediately. How should the FDE resolve this gate decision?

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