According to the Rule of Three in forward deployed engineering productization, when is it appropriate to promote an operational workflow pattern into an abstract core platform capability?
Day 28: Productize Reusable Patterns Across Customers
Productize Reusable Patterns Across Customers
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When productizing the Exception Desk for a second client, BlueRidge Intermodal (who operates rail ramps with four-hour dwell tolerances and $250 voucher credit limits), where should these operational parameter differences reside in the tri-layer architecture?
An engineering team prepares to onboard a rail intermodal customer after successfully deploying Northstar's road freight solution. An architect proposes spending four months designing an all-encompassing universal workflow engine capable of modeling any supply chain across road, rail, ocean, and air freight. What failure mode does this represent, and what is the superior engineering approach?