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When mapping the current-state delayed shipment workflow at Northstar Logistics, why must an FDE explicitly document operational workarounds and queues rather than drawing the official standard operating procedure?

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beginner 45 min

Day 3: Observe and Map the Real Workflow

Observe and Map the Real Workflow

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An FDE runs findSignals across Northstar's 8-step exception workflow and identifies 3 distinct waits and 4 separate swimlanes. What does this signal profile primarily indicate to the delivery team?

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While observing Northstar dispatchers handling morning exception reports, the FDE notes that dispatchers manually re-type tracking IDs from the TMS into third-party carrier portals, then copy status notes into a shared spreadsheet. When planning the first assistive intervention, which design choice represents the best tradeoff?

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